Cancellations, Returns & Exchanges
Cancellations, Returns & Exchanges
Taken from Terms and Conditions, article 6.
6.1. Cooling-off period
You have a cooling-off period of 14 days after receipt. Multiple deliveries for one order? The reflection period will then only take effect upon receipt of the last delivery. Inform us within these 14 days that you want to return or exchange the product. Is the 14th day on Saturday, Sunday or on a public holiday? Then the reflection period ends at the end of the next working day. You can also indicate that you want to cancel the purchase before you have received (all) products. You can find our return form on our website, but if you send the return form by regular mail, it must be sent before the end of the cooling-off period. Postage is for the account of the Customer.
6.2. Cooling-off period for data carriers
You also have a cooling-off period of 14 days on data carriers (digital content on CDs, DVDs, USB sticks, memory cards, etc). Data carriers are sent sealed. You can only return these products if the original seal is not broken.
6.3. Cooling-off period for sealed goods
You also have a cooling-off period of 14 days on data carriers (digital content on CDs, DVDs, USB sticks, memory cards, etc.) and other sealed items. Data carriers are sent sealed, as well as articles that, for example, can not be returned after opening for hygienic reasons. You can only return sealed products if the original seal is not broken.
Is something wrong with one or more products? You are of course entitled to a sound product. Of course, exchanging or returning is possible if something is wrong. Upon return, you will receive the full amount paid back, including shipping costs. Standard shipping costs for returning are also reimbursed. If you choose a more expensive shipping method, you will only be reimbursed for the standard shipping costs.
Wrong size? Do you prefer long sleeves? Is the black shirt not matching your other black clothes? Exchange is no problem. Shipping costs for the return are in this case for the Customer. The cost of sending the new product is free for you. Is the new product cheaper? Then you get the difference reimbursed. Is the new product more expensive? Then you will have to pay the difference.
Is the product not what you were looking for? Does it smell? Was that skull too scary on your desk? Returning is no problem. You do not have to give any reason for your return. Or think up an amusing reason for us ... When you return, you will receive the full amount paid, including shipping costs. Shipping costs for the return shipment are in this case for the Customer.
You will not be able to return or exchange:
- if the Customer has repaired and/or modified the delivered products himself or has them repaired and/or modified by third parties, regardless of whether there was a defect or not;
- if the delivered products were exposed to abnormal conditions or are otherwise handled in a non-careful manner or are contrary to the instructions given by us and/or on the packaging;
- for hygienic reasons (think of underwear, swimsuits, etc.);
- if sealed packaging has been opened.
6.8. Return term
After you have indicated that you wish to return, you have 14 days to return the product.
Refunds take place within 14 days from the moment you indicate that you want to cancel the purchase, provided that all products have been received by us or the Customer can prove that they have been sent. We always pay the full amount back, including shipping costs, unless you only return part of the order; then only the price of the returned products will be refunded. Do we have to pay back the shipping costs for returning to you (for example in case of a defect in a product) you will receive the standard shipping costs, even if you choose a more expensive shipping method. Refunds are done in the same way as your payment method, unless otherwise agreed. No additional costs will be charged when choosing any method of reimbursement. Postage, for example, for sending a return form, are for your own account. The online return form on the website is of course free of charge to send digitally.
6.10. Refund for special offers
In the case of a special offer such as 'buy 3, get 1 free', 2/3rds of the price of that item will be refunded when returning one product. With 'buy 4, get 1 free' offers 3/4ths of the price of the item is refunded when returning one product, etc. Shipping costs will only be refunded if the whole order is returned.
6.11. How do I inform you that I want to exchange or return something?
Each delivery includes a return form which can be sent in by regular mail. More convenient: fill out the return form online. Want to inform us some other way? No problem, but let us know in time that you want to cancel the purchase. Postage is for your own account. The online return form on the website is of course free of charge to send digitally.
If during the cooling-off period something is done with the product that was not necessary to be able to assess it, there may be a loss of value. Think of examples like modifying clothing or opening devices (for example, if a seal is broken). Value reduction may also apply if returned products are damaged or incomplete. Whether or not there is any depreciation and how much this amounts to, is at the discretion of DCLXVI.
6.13. Return address
Seek contact first before you return anything! Fill out the return form (paper version or even better: online). After a response from us, you can send the complete and well packaged product(s) to our return address with sufficient postage (no physical store, no visiting address):
Returns can not be handed in at this address, only by mail. The risk for lost, stolen or damaged products lies with the sender. In case of returns, this is the Customer.
6.14. In the event something needs to be reordered at one of our suppliers, it can take weeks or even months. This is not because we are not interested to help the Customer, but because our suppliers are rather on the slow side. No idea if this has a mental, physical or transport technical reason, but this is unfortunately the nature of the Beast...